Terms & Conditions

An order will be considered confirmed once the customer approves the design, size, material, colour, finish and other required specifications. The customer is requested to carefully check all specifications before giving final approval.

Any changes requested after production has started may affect the price and completion time.

50% of the total order value is payable before production begins. The remaining 50% balance is payable when the furniture is completed and ready for dispatch/delivery.

Production will begin after the required advance payment and confirmation of the order. Any additional work, changes or extra requirements requested by the customer may be charged separately.

Custom furniture is manufactured specifically according to the customer's approved requirements. Once production has started, cancellation or major changes may not be possible without applicable costs.

Measurements, designs, materials, colours and finishes approved by the customer will be treated as final.

We understand that sometimes customers may face an unexpected situation and may be unable to accept a completed order. If a customer requests cancellation after the product has been manufactured, WEFOI may, at its discretion, accept the request and provide a refund after considering the manufacturing, customization, material and other costs already incurred.

Refunds for completed custom furniture will be handled on a case-by-case basis and will be mutually discussed with the customer. If the order is cancelled before production begins, the refund terms will depend on the circumstances and any costs already incurred by WEFOI.

Any refund, where approved, will be processed through the appropriate payment method within a reasonable processing period.

If the customer's furniture has been completed but the customer is not ready to receive or collect it, WEFOI will keep the completed product safely stored.

WEFOI does not charge a warehouse or storage fee for keeping the completed furniture, even if the customer collects it at a later date. The customer may coordinate with WEFOI and collect/receive the product when convenient.

The furniture will remain stored subject to available storage space and reasonable care by WEFOI. Customers are requested to inform WEFOI in advance regarding the expected collection or delivery date so that proper arrangements can be made.

Every product is manufactured with care and attention to quality, construction and finishing. We make reasonable efforts to ensure that the furniture is completed according to the approved design and specifications.

Natural materials such as wood, veneer, marble, stone and certain fabrics may have variations in colour, grain, texture or pattern. These natural variations are not considered manufacturing defects.

Minor variations caused by lighting, photography or screen settings may occur between catalogue/website images and the actual product.

Before dispatch, furniture is carefully checked and properly packed to help protect it during transportation. We take reasonable precautions to ensure that products reach the customer safely and in good condition.

Customers are encouraged to inspect the product at the time of delivery.

WEFOI takes responsibility for addressing genuine transit-related damage where the damage has occurred during transportation arranged by WEFOI. If any damage is noticed at the time of delivery, the customer should inform WEFOI as soon as possible and provide photographs/videos of the product and packaging.

WEFOI will review the issue and, where the damage is determined to have occurred during transportation, provide an appropriate solution such as repair, replacement of the affected part or another mutually agreed resolution.

Damage caused after delivery due to misuse, shifting, accidents, improper handling or installation by a third party will not be treated as transit damage.

Delivery/transportation charges will be borne by the customer, unless otherwise agreed in writing at the time of order. Delivery charges may vary depending on the location, product size, quantity, transportation requirements and site conditions.

Any special requirements such as difficult access, stairs, lifting equipment or additional handling may involve additional charges.

Delivery timelines may vary depending on the product, location, transportation arrangements and other practical circumstances. The customer should ensure that the delivery location has sufficient access for the furniture.

If installation is included in the order, the installation arrangements will be communicated separately. Any site-related work outside the agreed scope may be charged separately.

For custom furniture, the customer is responsible for providing correct measurements and relevant site information where measurements are provided by the customer. If measurements are taken by WEFOI or its authorized team, the measurements recorded and approved for production will be treated as final.

WEFOI will not be responsible for problems caused by incorrect information or measurements supplied by the customer.

Customers may request design changes before production begins, subject to feasibility. Once manufacturing has started, changes may require additional material, labour and time.

Any additional cost resulting from such changes will be communicated to the customer before the additional work is carried out.

Customers are encouraged to inspect the furniture upon delivery or collection. Any visible manufacturing or transportation-related concern should be communicated to WEFOI promptly with supporting photographs/videos where applicable.

WEFOI will review genuine concerns and work towards a reasonable solution.

WEFOI provides a separate warranty on furniture products. If any genuine manufacturing or workmanship-related issue occurs during the applicable warranty period, WEFOI will inspect the issue and provide repair or necessary corrective work as applicable.

The warranty period and specific warranty conditions will be communicated separately to the customer for the respective product.

Damage caused by misuse, accidents, improper handling, unauthorized modifications, or normal wear and tear will not be covered under the warranty.

Wood, veneer, marble, stone, leather and other natural materials may naturally differ from one piece to another. Differences in grain, knots, shade, texture and pattern are natural characteristics and can make each piece unique.

Such natural characteristics will not normally be considered defects.

The customer agrees to:

WEFOI will make every reasonable effort to complete orders on time. However, manufacturing or delivery timelines may occasionally be affected by circumstances beyond reasonable control, including material availability, transportation issues, natural events, government restrictions or other unforeseen situations.

In such circumstances, WEFOI will communicate with the customer and make reasonable efforts to complete the order as soon as possible.

At WEFOI, we aim to build long-term relationships with our customers through quality furniture, honest communication and dependable workmanship.

If a genuine concern arises regarding an order, customers are encouraged to contact us directly. We will make reasonable efforts to understand the issue and find a fair and practical solution.

The price quoted is based on the specifications agreed at the time of order. Changes in design, dimensions, material, finish, quantity or additional requirements may result in a change in price.

Any applicable additional cost will be communicated to the customer before the additional work is undertaken.

By confirming an order and making the applicable advance payment, the customer acknowledges that they have read, understood and agreed to these Terms & Conditions. WEFOI reserves the right to update these Terms & Conditions when required.

The terms applicable to an individual order will be based on the specifications and arrangements agreed with the customer at the time of confirmation.